That'll Fix It!

So a user calls wanting help restoring a database file. That's an easy one and I'm always eager to help people that help protect themselves with diligent backups. The database file is really corrupted so there is no hope of recovering it.

We track down the backup files and I restore the first one that was taken about 3 days earlier. The restore process finishes and I notice the restored file has a date and time stamp of 10/31/2008. That's not a good sign. I look through the list of backup archives and they only go back about six weeks.

The user tries the restored database, but it fails and shows the same corruption error message. So the user has been backing up a corrupted file for over two months now. Yikes.

"Well, why don't you go ahead and restore the oldest archive and see if that one will work."

Yeah. That'll fix it.

Long Day

It's going to be a long day when the conversation goes like this:

GTG> OK, your new password starts with a capital "B".
User> A capital "B"?
GTG> Yes, a capital "B", like in "Bob".
User> Capital "B"? Like in "Bob"?
GTG> Yes. Capital "B".
User> Uh.
GTG> Yes?
User> That's the one with the two loops right?

Needless to say, the rest of the day was uphill.

Urgent Information

It is much quieter around the office than it used to be. The powers that be decided they were sick of hearing all of the various people paged over the intercom as well as the daily weather reports or traffic reports or school closings. You know, frivolous stuff. The decision was made to create a section on the company intranet where this vital information could be posted.

I popped over to the office news section to take a look around and there at the top was this little gem:

There's a Toyota 4Runner in the parking lot with a flat tire.

It was date stamped yesterday. Hopefully the owner found out about it before they tried to leave for home last night.

I bet you when the next tornado is heading for the city, someone will post the evacuation notice.

And I Can Chew Gum Too

Happy New Year!

Most times the holidays are slow for tech support. Mainly because a majority of the office takes so much time off. I walked into the exception. Right off the bat, the phone rings and it's someone with a virus infected PC. I connect and start the scans when the phone rings again. Now it's someone having trouble in Excel. No sooner do I get connected to that user when my email goes off. There's an annoying alarm going off in the server room. It turns out one of the server's hard drives has failed. I call tech support to open a case for the server and while I'm on the phone I finish helping the Excel user. Next I have to go into the server room to try and fix the dead hard drive, but I check on the virus scan first. It's done and requires a reboot.

Give me about 10 tennis balls and I'll keep them all up in the air. The funny thing is by the time I finish with everything it's 10AM. Time's fun when you're having flies.

Even Cats

Even cats are joining the technical support battle.

This poor cat needs to go back to printer school.

Pay Day Eve 12/4

YAY! It's Pay Day Eve!

That's it. Just Pay Day Eve. Nothing remotely funny to put here this time.

How Many Minutes?

It's time for How Many Minutes!

Top single employee phone usage: 6691 minutes in 30 days with 1852 text messages.

It seems that Mr. On-The-Phone-5-Days-Straight is only pulling four and a half days.
He must have been sick or something.