The Reason

A user calls me in a panic. She has a deadline and is trying to print a report from a database. Unfortunately the database is horribly corrupted. I was able to calm her down, track down the main database file and restore it from the weekend backups. The restored file is at a point where there was no corruption. The user lost only an hour or so of work and she'll easily make her deadline. She was very grateful.

Ask a tech guy for help and like Mighty Mouse, we can save the day.
This scenarios is how it should be and the reason I do tech support. There were several different technologies in place and functioning properly to pull off this small miracle. First and foremost is a working file backup plan. Without that backup this event would have turned disastrous. Second is the confidence in your technical staff. I have seen many users suffer in silence until the problem gets so out of control that nothing can be done.