Things were kind of busy today. I sort of like it that way. The day seems to go much smoother, and much faster. I'd just got back from lunch when a user called...
GTG> Grumpy Tech Support. How may I help you today?
User> I can't log in to Excel.
GTG> Uh, Excel?
User> Yes. It won't let me log in.
GTG> Do you mean the network?
User> No. I mean Excel. It won't let me log in.
GTG> Excel doesn't work that way. You don't have to log in to Excel.
User> Look. I know what I'm talking about.
GTG> Describe what is on your screen right this minute.
User> Uh, well the screen is all blue, and there is this box...
GTG> Is your user name in the top field of the box?
User> Yes! Exactly!
GTG> And there's a box below it with "password" on the label?
User> Yeah!
GTG> Ah, I see your network account is locked. I'll unlock it for you.
User> Uh...
GTG> Try your password now.
User> That did it! Now Excel is loading! Thanks!
It turns out Excel was in the Startup folder so it would come up immediately after logging on.
Copy the shortcuts of any programs you want to get into and they will pop up once the machine is booted up. It's actually quite a handy feature.
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