Wednesday, November 7, 2007

Network Crisis

So I get to the office and the building is without power. The network team scrambled to bring the servers down gently before the battery-backup failed. I do what I can to help, but this type of situation seems to generate the best phone calls:

  • I can't get into email. Is there something wrong?
  • The power is out here. Do you guys still have power? (This person is on another floor of the very same building.)
  • I'm trying to send an email with my Blackberry and it's not working. (He's trying to send to the guy sitting in the dark across the hall.)
And the best tech support call?
  • There's something wrong with my monitor. It's all dark.

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