Like Magic!

Our new VPN installation is giving me a plethora of material. Call after call goes by with me basically reading the instructions from the email sent out and making sure the user clicks on the correct things.
Today is no exception: A call came in about a user not being able to get email while connected to the new VPN. What good is having a secure link to the network if your email doesn't work?
After days of going back and forth looking at various email settings and just trying to get email working in general, I had a thought. I checked on some logs and found that, sure enough, guess who never installed the new VPN?

So we've gone from trying to run the software that's installed on another PC, to trying to run the software that's not even installed. I can't wait to see what's next.