You Called Me

I get a phone call from an irate client. No "Hi". No "Hello, this is..." Nothing. He starts railing on me how no one is helping him and he's been passed from department to department... blah, blah blah. "Sir!" I say in a forceful tone. "I can correct your issue, but you are going to have to calm down. I realize you are upset and I would be too in your situation. But, like yourself, I'm just a workin' guy and just as powerless against the powers-that-be. Now, if you will take a deep breath we will work out your problem together." CLICK.
What the...? Pal, you got some nerve.